Privacy Policy

Last updated October 10, 2019

Your privacy is important to us. This privacy policy (the "Privacy Policy") describes how Wellthy, Inc. ("Wellthy," "we," "our," or "us") collects, uses and shares personal information and other information (collectively, the "Information") obtained through our website at (the "Site").

Our Site is a care concierge providing both human and technology support. Families get assigned a dedicated Care Coordinator (think project manager) who creates a plan and gets tasks done, all through a modern online experience. Tasks include: scheduling appointments, refilling prescriptions, handling prior authorizations, sourcing and vetting the right in-home aide, handling a move into a care facility, contesting insurance bills, and much more.

Information we collect and how we use it

When you use the Site, including when you sign up to create an account, we collect different types of Information from you and about the family member or other individual with respect to whom you wish to use our care coordination services.

The table below lists the different types of Information that Wellthy may obtain through the Site and the purposes for which we may use such Information.

User Information
Types of Information How We Use That Information

Contact and identification information, including:

  • First and last name

  • Email address

  • Employer name

  • To verify your identity in connection with the creation of your account and use of the Site

  • To provide you with the Site and requested services

  • To communicate with you about the Site and respond to your questions or requests

  • To send you marketing communications or contact you about special events, programs, surveys, contests, sweepstakes, and other offers or promotions

  • To generate and analyze usage statistics and improve and customize your experience with the Site

Payment information, including your:

  • Name

  • Contact information

  • Payment card number, expiration date and authorization number or security code

  • Billing address

  • To process payments for requested services

Please note that we use a third party, Stripe, to process payments made through the Site. Stripe obtains the relevant payment information directly from you. Stripe's use of your personal information is governed by their privacy policy, which is available at

Information About Care Recipient
Types of Information How We Use That Information

Contact and identification information, including:

  • First and last name

  • Cell or other phone number

  • Home address

  • Email address

  • Date of birth

  • To provide the Site and requested services
  • To address and respond to your questions and inquiries

Medical and health information submitted through the Site, which depends on the care coordination services, and may include:

  • Diagnosis information

  • Medical records

  • Medical record number (NRM)

  • Social Security number

  • Health insurance information and claims

  • To provide the Site and requested services
  • To address and respond to your questions and inquiries
Information About Care Team Members (other than the User)
Types of Information How We Use That Information

Contact and identification information, including:

  • First and last name

  • Email address

  • To provide the Site and requested services

  • To help coordinate communications and requests among your care team members (such as other family members and relatives)

Other Information
Types of Information How We Use That Information

Transaction information, including:

  • Dates and times of requested services

  • Payment amounts

  • IP address

  • Device type, model and operating system

  • To ensure the proper functioning and availability of the Site
  • To generate and analyze usage statistics and improve and customize your experience with the Site

In addition, we may use the Information obtained to:

  • Detect, prevent and respond to fraud or theft, violations of law, our Privacy Policy or Terms of Service and other policies, or other misuse of the Site
  • Comply with and enforce applicable legal requirements, contractual obligations and our policies
  • Support our business operations and perform accounting, auditing and other internal functions

Information automatically collected about your visit

We may automatically collect certain information when you visit our Site, including through cookies, web beacons and other technologies. We may use cookies to generate and analyze statistics about your use of the Site, improve and customize your experience with the Site. We may also use cookies to collect aggregate information about Site users. The information collected for these purposes (including your IP address and other information collected by automated means) may be disclosed to or collected directly by our third-party web analytics service providers, such as Google Analytics. To learn more about opting out of these activities, click here.

We may also use third-party retargeting technology, such as the LinkedIn Insight Tag, to market Wellthy to employers interested in offering our services as a benefit to their employees. This means we may show ads to you on and across the LinkedIn Audience Network if you visit certain pages on the Site that highlight our Employer offering. We will not use this technology on pages that you visit when you are logged in as a user of the Site after creating an account. If you are a LinkedIn member you can control the use of your personal data for advertising purposes through your account settings and you can completely opt out of LinkedIn retargeting here.

If you don't want cookies, most web browsers include an option that allows you to not accept them. However, if you set your browser to refuse cookies, you may not be able to log in successfully and/or some features of Wellthy may not function properly. We do not currently respond to web browser "do not track" signals on the Site.

With whom we may share your information

We may share your Information:

  • With our coordination team members working on your cases as appropriate.
  • With your doctors, health insurance companies, and other medical providers, but only if you consent.
  • With service providers who work on our behalf, such as cloud storage providers, and companies that provide services or functionalities on the Site, such as payment processors, email/SMS communication or marketing service companies.
  • As necessary or appropriate, with our attorneys, accountants, auditors or other advisors.
  • To comply with applicable law or legal process, including government reporting obligations.
  • As we believe is necessary or appropriate to protect, enforce, or defend our legal rights, comply with and enforce applicable legal requirements, contractual obligations and our policies.
  • To the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of our assets (including in the event of a reorganization, dissolution or liquidation).

In addition, we may share de-identified data with third parties such as employers (who offer the Site and related services as an employee benefit) or other sponsors for reporting purposes. This generally includes aggregated level information such as how many employees of an employer have signed up to the services, and not individual-level information. Some employers may ask us to share their employees' personal information with them for tax reasons. If this applies to your employer, this will be communicated to you in relevant materials.


Wellthy may post customer testimonials on the Site, which may include personal information. We obtain consent from users of the Site before posting these testimonials. If you would like to request that your testimonial be edited or removed from the Site, please contact us at

Links to other websites, apps, or services

Our Site may contain links to other websites, apps or other online services for your convenience or information. These websites, apps and services are operated by companies not affiliated with Wellthy. Linked websites, apps or services may have their own privacy policies or notices, which we strongly encourage you to review. We are not responsible for the content and privacy practices of any third party websites, apps or services.


Wellthy is not intended for and may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13 and we do not target our Site to children under the age of 13. You cannot sign up for a user account if you are under 13. If you learn that a child under the age of 13 has created a user account with Wellthy, please contact us at However, in connection with the services we offer through the Site, we may obtain Information about children under the age of 13 if a parent or legal guardian submits or shares such Information with us. We ask that users of the Site do not provide Information about children under the age of 13 without first getting the consent of the parent or legal guardian. By providing Information regarding a child under the age of 13, you are affirming that you are legally authorized to do so.

Protection of Personal Information

We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal information Wellthy obtains through the Site and stores on its systems. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Site over networks that we do not control, including the Internet and wireless networks. In connection with your Wellthy account, you should use passwords that are sufficiently complex and not share your passwords with others.

Changes to this Privacy Policy

We may modify this Privacy Policy at any time and without prior notice to you. Any changes to the Privacy Policy will be reflected on this page and will become effective immediately upon posting. If we make significant changes to this Privacy Policy, we will notify you by posting a prominent notice on this Site. We also may notify you by email of such significant changes. Please check the effective date below to determine if there have been any changes since you have last reviewed the Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

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