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Urgent Support
1 (877) 588-3917
Urgent Support
1 (877) 588-3917
Chat
Chat
Call
1 (877) 588-3917
Call
1 (877) 588-3917
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English
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Real support 
for all of life’s care challenges

With Wellthy, you’ve always got a care expert in your corner. We handle the hard stuff - managing logistics, solving problems, and easing stress - so you can focus on living your best life. No care challenge is too big or too small.

Enroll today so support is ready the moment you need it.

Enroll Now

We see you. We get you.
We’re here to help.

 Wellthy was created to make taking care of the people you love less stressful. Ten years later, we’ve helped tens of thousands of families. Now, how can we help you?

Care Concierge
Backup Care
Pet Care
Wellthy Community

Care Concierge

Managing care for yourself or a loved one can be a challenge. 
Let Wellthy’s care experts shoulder some of the load.

We’ll pair you with a Care Coordinator - an experienced and empathetic professional who can be your advocate, problem-solver, stress-reliever, time-saver, cheerleader, and sounding board. Whether you need help with something small - like booking an appointment - or something big - like finding a memory care facility for an aging loved one - your Care Coordinator can take care of all the legwork.

Get Started

Backup Care - Coming 1/1/26

Plans fall through - it happens! Schools close, babysitters catch the flu, and even the most devoted grandma needs a break sometimes. With Wellthy Backup Care, there’s no need to stress when an urgent care need arises.

We’ll help you find the perfect provider in your area - whether that’s a babysitter or nanny, a friendly daycare, a welcoming community center, a super-fun activity, or a trusted in-home aide. Search our curated network, or let a Wellthy expert take care of everything on your behalf. It’s backup care you can rely on.

Coming 1/1/26

Pet Care

Because pets are an important part of the family too! As a Wellthy member, you get expert support with any pet-related care challenge. We can help you find a great veterinarian, manage pet insurance claims, source trainers or walkers, and even get your pet booked into the perfect overnight boarding.

All beloved pets are welcome - furry, scaly, or otherwise. 

Get Started

Wellthy Community

Being a caregiver can feel overwhelming sometimes, but you don’t have to do it alone. Wellthy Community is a welcoming space to connect with other members, share experiences, and learn together.

Members get access to webinars on care topics, virtual support groups, and a network of people who truly understand.

Get Started

What do I get with Wellthy?

1-on-1 support from real humans
Wellthy’s experienced Care Team is only a click or call away
Solutions that match your family’s needs
Care is not one-size-fits-all. We 
thoughtfully match your family with 
care solutions that are a perfect fit
Helpful resources for every life stage
Search our library of expert insights, 
tips, and practical advice - or tune into a virtual webinar

Yes, Wellthy can help with that

We don’t just give out generic advice or share lists of resources - our Care Concierge supports you and your loved ones through any phase of life or care challenge. And it’s all included with
your Wellthy benefit.
Finding trusted childcare
Caring for aging loved ones
Finding doctors and specialists
Managing medical bills
Finding in-home support
Support for neurodiversity
Navigating end of life and loss
Planning for a family
Finding mental health support
Caring from a distance
Supporting special needs
Navigating a new diagnosis
Applying for financial aid
LGBTQ+ support
Managing medications and refills
Support for veterans
Get Started

Backup Care built for real life

Backup Care will be available for Merck families beginning 1/1/26.

Families love Wellthy Backup Care because it’s flexible, reliable, and easy to use. We don’t limit backup care to specific care centers or fixed networks - you can choose the care arrangements that work best for
your family. Whether you’re looking for a care provider for tomorrow, next week, or next month, 
Wellthy helps your family navigate emergency care needs with confidence.
Care when you need it
Find vetted, high-quality care at the last minute, or plan ahead for the future. Add your favorite providers to your Wellthy Care Circle for easy booking later on.
Care your way
Search our network of vetted providers on your own, or have a Wellthy expert find and vet providers for you - they’ll even take care of booking and payment.
Care you can trust
Safety is our highest priority. In-home care providers undergo stringent background checks, and facilities must be licensed and meet our demanding standards.
Care that fits your family
Families can choose from babysitters, daycares, community programs, faith-based centers, in-home aides, tutors, even fun local activities. We can also help you find overnight or multi-day care.
Coming 1/1/26

What Wellthy members are saying

We've gotten amazing help from our coordinator. Seriously one of the best benefits out there - just relieves so much stress on my end when I am completely booked with work and no time to tend to the things that matter - it weighs heavily and this service has been incredible.
Nini
Working with Wellthy has been an incredible experience. My mom is struggling with dementia and she lives in another state, very far from our home. Our Wellthy Care Coordinator has been there to help us locate assisted living facilities and to help us work through all the steps and forms required to relocate mom closer to our home so she can spend the rest of her years close to her children and grandchildren. We are so grateful to our coordinator and the whole team at Wellthy for making a very difficult and stressful situation so much easier for our whole family.
Sammi
We were overwhelmed by my wife's new physical and cognitive challenges. Robin helped us prepare and guided us to medical and other necessary resources in our area. I feel much better equipped for these new challenges. Thank you so much!
Ron
My care team went above and beyond to help me. I would not have been able to navigate filing for disability without their help. They politely kept me on task and did as much of the work themselves that they could. I feel very blessed to have had your help during such a difficult personal time.
Janice
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Get started with your Wellthy benefit today

If you have a caregiving need now, or just want to explore Wellthy’s platform, it takes only a few quick steps to activate your account.
Have your Merck WIN (worldwide identification number) ready to verify your coverage.
Enroll Now

FAQs

Everything you need to know about Wellthy
How does Wellthy work, and who can they help?
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Wellthy provides hands-on, 1:1 support from experts who help families navigate their unique care needs across every phase of life and during life's most vital moments. We tackle to-do's, advocate on your behalf, and connect you with resources that make taking care of yourself and your family as seamless as possible. We support families caring for loved ones—including parents, in-laws, children, spouses, siblings, and beyond—regardless of their condition or circumstance.

What do I need to sign up, and what’s required of me?
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Please enter your Merck WIN (worldwide identification number) to verify your coverage.

Are there any costs for using Wellthy?
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Wellthy's Care Concierge services are fully covered by your employer. If any services we arrange (e.g., transportation or in-home aides) involve out-of-pocket costs, we’ll let you know in advance and offer clear options.

Program details and costs for Backup Care are coming soon.

Is my information confidential?
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Absolutely. We prioritize your privacy. Information is only shared with your consent and when it’s necessary to coordinate care for your loved ones.

Why should I use backup care?
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Merck families will have access to Backup Care beginning 1/1/26.

Backup care helps you cover unexpected gaps in your regular care, allowing you to come to work without needing to use your sick leave or vacation time. Wellthy provides various flexible options for Backup Care so that you can choose the option that makes the most sense for your family.

Can Wellthy find and schedule backup care for me?
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Yes, starting January 1, 2026. Backup Care Specialists are here to help you find and secure care when you need care. They can also proactively help you build a list of potential options for when the time comes — this is called building your Backup Care Circle. Enroll now to be ready when Backup Care launches.

Questions?

Send us a note at support@wellthy.com or visit our FAQ page
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