Human-led,
empathetic care
Care is deeply personal and unique for every family.
That’s why at Wellthy we've built a dedicated Care Team that forms genuine and personal connections with the families we serve. Our Care Team is the heart of Wellthy — compassionate and knowledgeable individuals who bring their expertise and empathy to every interaction, and who work tirelessly to navigate the complex healthcare system, find solutions to challenges, and advocate for families.
There's no challenge too tough or too complex
Our dedicated Care Coordinators are carefully matched with each individual and family, alongside specialized Care Advisers who provide in-depth expertise behind the scenes.
Together, it’s a superpowered team of social workers, nurses, social service experts, mental health practitioners, childcare experts, case managers, doulas, and more who are there to meet the diverse care needs of families. There’s no situation that our Care Team hasn’t seen or supported, and there’s no challenge too complex.
Global
Wellthy’s Care Team is working with families around the globe, with nearly 20 languages spoken across the team.
Dedicated
Our Care Team goes the extra mile to wow, delight, and ease the stress of families. This incomparable commitment to member support and service has earned a world-class NPS (Net Promoter Score) of 83.
Committed
Engagement and retention rates for Wellthy’s Care Team are incredibly high — with a 97% retention rate over the last 12 months — ensuring consistent and continual connection to families.
Experienced
Everyone on Wellthy’s care team has a minimum 5 years of professional experience, and nearly 50% have Masters’ degrees or higher.
Multi-disciplinary
Unmatched experience in social work, social services, medical and nursing, mental and behavioral health, childcare, patient advocacy, aging, and so many other care-related focuses.
Equity and diversity
Nearly 40% of our Care Team are people of color and/or identify as ethnically diverse.
A peek into the lives of Wellthy's amazing care team
Insights and stories from our team of Care Coordinators and Care Advisers.
“Before joining Wellthy, my grandmother had a stroke, which left her immobile and bedridden. She needed around-the-clock care, including dressing, bathing, and tending to an infection on her foot daily. Caring for her was a crash course in caregiving, as I quickly learned about programs available to help us (e.g., respite care), administering her medications, and how to physically move her in and out of bed. As I was going through that experience, I thought to myself, "If given the opportunity, I would love to make a difference and help someone not go through what I went through."
- Sandrea
“I’m really driven by wanting to help others live the best life possible using the tools they have and sharing tools that I have. I am an educator at heart and enjoy helping people feel more prepared and succeed. There’s so much education needed around caring for seniors related to long term care, insurance, Medicare coverage, and what to expect out of an assisted living facility. I really like helping people plan and prepare and that I’m able to help people with different financial struggles and medical bills.”
- Katharine
“The hardest thing you will have to do is take care of yourself. It’s like when the oxygen masks drop on a plane – you have to put yours on before you help others or you won’t be of any help to anyone. Second, don’t be afraid to ask for help from others. When people do offer to help you, have a list of things ready to respond to them with. If you’re in the midst of caregiving, you will probably want to say “I don’t even know where to begin.” But, if you’re able to look at your list of tasks to be done, you can say to someone “I need you to go to the grocery store on Tuesday” or whatever the task may be.”
- Effie
“I love that I’m actually making an impact in my work at Wellthy, and helping families or individuals meet their care needs every single day. I’ve helped more than 1,000 Wellthy members over the last two years!
My fellow team members at Wellthy are also always willing to help and give advice to one another. We are all committed to our mission of helping individuals and families navigate the world of care, so everyone is very supportive if you have a question or need to loop in someone with more experience on a topic. There's a great depth of expertise here.”
- Carla
“I needed to locate housing for a mother and her 9 year old boy who were refugees from Ukraine. I completed a search for refugee services and affordable housing complexes, and quickly learned there were very long waitlists. I learned that the local housing authorities were not even accepting new applications. I reached out anyway in hopes there was something they could do. They wanted to help, and we got put at the top of the priority wait list so that they may be the first people to apply for housing opportunities as they became available.
Sometimes it takes speaking to several people in the community to find exactly what you need, and I'm very happy we were able to help this family.”
- Azusena
A team passionate about helping families across the full spectrum of care
Intersectional and diverse support for every stage of life and every type of care task.
Wellthy’s Care Team ensures families get the intersectional care support required to thrive
Our Care Team gets to know each family and what makes their journey unique, and helps them find the care that’s right for them.
There’s dedicated expertise in navigating care situations related to a number of areas, including:
- Eldercare and aging
- Cancer
- Dementia
- Mental health
- Disability
- Veteran support
- LGBTQ+ issues
- Teen support
- Neurodiversity
- Substance abuse
- And more
Our Care Team takes on and completes a diverse and extensive list of projects and tasks
To date, Wellthy’s Care Team has completed hundreds of thousands of projects and tasks for families — finding solutions and ensuring families get the right care support when they need it.
That includes tasks and projects like:
- Finding and accessing providers
- Care and benefits navigation
- Advocacy
- Identifying in-home support
- Unlocking financial support for care
- Housing resources
- Legal resources
- Leave of absence navigation
- Educational planning
- Backup care
Human-led, tech-powered
A world-class team augmented by the power of technology and data.
Breaking open supply
Our team leverages Wellthy’s Care Network — our ever-evolving proprietary database of 120,000+ providers and vendors to support every care need a family might have.
Our Care Network guarantees:
- Vetted, trusted resources
- Customization and bespoke searches for families
- Best-fit resources that go deep within communities
Easy-to-use navigation
Wellthy’s platform has built-in tools to help manage care, securely store important information, message with members, invite external family members and friends, build care circles of support, and stay up-to-date on progress.
Supercharging experience
We harness the power of artificial intelligence (AI) to enhance our care concierge and improve the member experience. Our Wellthy Copilot has two specific features that support our Care Team:
- Sentiment analysis: A tool that gives us an immediate window into the tone of messages from members, to know whether they are in a moment of stress, urgency, or anxiety
- Message enhancements: AI tools that strengthen our communications and ensure we’re sending the best possible messages to families
Vamos a hablar.
Learn how Wellthy can help your members and employees with the care infrastructure needed through all of life’s vital moments.