Program details

Welcome to your Wellthy Family Care benefit! With this benefit, you receive unlimited 1:1 concierge support to help you manage your everyday family care needs. Employees in the U.K. Canada, U.S, and Ireland have a flexible annual allowance of care credits to use when your regular child or elder care is unavailable, you need care coverage for your pet, or your child needs academic help. 

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What is 1:1 Concierge Support?

For care challenges big or small. From raising kids and navigating elder care to supporting a loved one through a new diagnosis, ongoing health needs — coordinating care, researching options, making calls, cutting through red tape, your dedicated Care Coordinator will be there for you through it all.

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What’s included with Backup Care? 

Eligible Intuit employees* receive 20 care credits per calendar year. You can mix and match how you use your 20 credits across child care, elder care, pet care, tutoring, and college coaching.

• Child and elder care: When your regular caregiver is unavailable while you are scheduled to work. 
• Pet care: Use up to 3 of your care credits for temporary dog, cat, or other pet care when you are working. 
• Academic support (tutoring and college coaching): When your child needs extra academic guidance,  subject-matter help, or support as they apply for college. 

*Eligible Intuit employees include employees in the U.S., Canada, UK and Ireland. 

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Important Rules for Using Your Care Credits

Your Wellthy Wallet: Eligible employees receive 20 total care credits per calendar year that can be used across child care, elder care, pet care, and academic support. A few notes regarding your Wellthy Wallet:

• You can use your credits flexibly for tutoring, college coaching, and backup care.
• You can book up to 90 days in advance. 
• Booking is available Monday to Friday 6 a.m. to 9 p.m. local time, excluding Intuit holidays, Intuit recharge days, and employees on leave of absence (LOA).
• You can use up to 5 of your 20 care credits for an Out-of-Network provider with no restrictions. See below for more detail. 
• You can use 3 of your 20 care credits for pet backup care care each year.
• Unused credits do not roll over to the next year. 

Who can provide care: For Backup Care, you can choose vetted options through Wellthy’s Care Network (in-home caregivers, daycares, and community programs) or use a limited amount of credits for Out-of-Network options (your own preferred professional caregivers, agencies, or centers). 

Out-of-Network: Up to 5 of your 20 care credits can be used for an Out-of-Network provider with no restrictions. The remaining 15 credits may only be used for an Out-of-Network provider as a last resort, when no In-Network option is available in your area. Out-of-Network options can not be used for camps.

Backup Care credit definition: 

• Half Day of Backup Care: Up to 5 hours of care counts as half of a credit
• Full Day of Backup Care: More than 5 hours of care and up to 10 hours of care counts as 1 credit
• Tutoring: 1 credit is deducted for every 4 hours of tutoring services
• College Coaching: 1 credit is deducted for every 30-minute session

Costs and Coverage

Intuit subsidizes your backup care costs to make quality care accessible. You are responsible for a copayment for Backup Care and Academic Support use; copays are payable by credit or debit card via your Wellthy account. 

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What am I responsible for?

Your copayments depend on your location and the type of provider you use. 

Please note that local currency amounts are approximate and may vary slightly based on exchange rates at the time of service.

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How Out-of-Network reimbursement works:

To submit a reimbursement claim after paying your provider, please make sure your submission includes:

• Proof of Payment: A credit card receipt, cancelled check, or bank transfer confirmation (including digital confirmation screenshots from apps like Venmo or Zelle).
• Caregiver Information: Name and relationship to the member. 
• Care Details: Dates of care, total hours provided, and the name of the dependent receiving care.

You have 30 days from the date of care to submit your reimbursement request. Once the appropriate documentation is submitted, a Backup Care Specialist will review it and if approved, you’ll receive your reimbursement within 7 business days.

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Getting Started

Activate your Wellthy account 

1. Click ‘Activate my account’ above to get started.
2. Create your Wellthy account with your email address and create a password of your choice.
3. During the onboarding process you may be prompted to enter your employee ID. You can locate your employee ID in Workday.

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Tips for backup care first-timers!  

If you think you’ll use this benefit at some point, register in advance to save time if you ever need backup care:  

• Enroll your care recipients into Wellthy’s Backup Care program
• Add your banking and credit card information into your Wellthy Wallet
• Add any preferred providers to your Backup Care Circle to have on speed dial
• Explore additional Wellthy family support benefits

Reminder, that Wellthy is more than backup care; it is support for all aspects of family caregiving and for all phases of a family. Through Wellthy, you have access to 1:1 personalized concierge support, educational resources, and much more.

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How do I get in touch with Wellthy for Backup Care?

Backup Care Specialists are available 24/7 if you need to request care. When you’re logged in to your Wellthy account, you can message our team on our digital platform. To schedule Backup Care over the phone, please call +1 (877) 588-3917. 

If you haven’t set up Backup Care or need a helping hand getting set up, please call us at +1 (877) 588-3917 or email us at support@wellthy.com. 

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Wellthy Care Network and Providers

What kinds of providers will I find in Wellthy’s Care Network?

All types! Wellthy’s Care Network is designed to offer a wide range of solutions tailored to your unique situation. Whether you're looking for convenient local providers, in-home support, senior day programs, reliable elder and adult caregivers, enriching activities for your kids (think Boys & Girls Clubs, YMCA programs, arts and crafts, and more!), reliable babysitters, nannies, private caregivers, or trusted daycare options (both centers and home-based), Wellthy has you covered. Explore the possibilities and find the perfect fit for your family!

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Will I have options, or will I have to use a certain provider?

You will never be required to use a particular provider for backup care. Wellthy has created a Care Network of different types of vetted options for you to choose from and our Backup Care Specialists are here to help you find the best-fit provider with availability. You can also use your own personal network of providers (who are not your regular caregivers) for up to five days of backup care. Proof of payment and documentation that care took place will be required to receive reimbursement.

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How do I know that the providers in Wellthy’s Care Network are high-quality, safe, and reliable?

Wellthy’s Care Network of backup care options are vetted providers that go through a rigorous screening process. 

• Center-based care: Wellthy verifies state and federal licensing, considers online reviews across multiple platforms and calls providers to confirm best fit.
• Community-based activities and programs: Similar to the above, Wellthy assesses online reviews, contacts providers to ensure good fit, and checks licensing where applicable.
• In-home providers: A thorough review of past experience and comprehensive background checks (criminal, sex offender, SSN trace, global watchlist) is conducted.

Please note: Wellthy does not directly employ or oversee any provider within an employee’s personal network. If employees use a caregiver or center from their out-of-network, they are fully responsible for all vetting and verifying. Wellthy does not take responsibility for the final selection, whether they are sourced by Wellthy, the family, or through other means.

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What type of providers are available for tutoring and college coaching? 

Wellthy partners with best-in-class academic support providers to give you direct access to personalized, high-touch tutoring— no research, no vetting, no homework for parents required. 

To access tutoring support and college coaching support, log into your Wellthy account and click 'Academic Support.' Learn more about our partners and specific coursework or curriculum available. You can enroll a student into Academic Support by answering a few questions (i.e. high school graduation year, what the student needs support with, and how many hours they would like to use. From there, you’ll get a personalized recommendation to the right support and provider. 

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Tax Considerations

Is Wellthy considered a taxable benefit? 

Intuit considers use of Wellthy’s Backup Care and Academic Support services as taxable. Use of Wellthy’s Concierge program is not considered taxable. 

Wellthy will report to Intuit backup care and academic support uses and costs associated with the program, for applicable tax withholdings. For questions regarding your tax withholding, please contact your Intuit’s HRC.

Please note that Wellthy is not qualified to provide personal tax advice. For guidance on your specific tax situation, we recommend consulting a tax advisor.

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How does imputed income work if I contribute to the Dependent Care flexible spending account (DCFSA)?

The IRS allows nontaxable reimbursement for dependent care services of up to $5,000. So the first $5,000 of backup care and/or academic support you receive isn't subject to imputed income. Any use of those programs valued at over $5,000 are subject to imputed income.

At the end of the year, Intuit will review the total value of backup care and/or academic support you received, less your total DCFSA contributions (yours and Intuit's). Any amount over $5,000 will be reported as taxable income and appear on your W-2.

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Can I request a summary of my backup care and/or academic support activity? 

Yes, within your Wellthy account, you’ll be able to see current and future credit balances for backup care and academic support. If you need more detail into each backup care use, you can visit your Backup Care Dashboard and click on past events to view a summary of the care provided, including the date and time, care recipients, provider details, and a breakdown of costs.

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Backup Care Allowance

If I have care credits left over at the end of the year can I roll them over to the next year?

No, unused care credits do not roll over. You’ll receive a new set of twenty (20) credits each year based on Intuit’s program. 

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What if my spouse/partner and I work for the same company?

You and your partner are both eligible for your individual allowance. Each employee would need to set up their profile within the Wellthy platform.

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How can I use my allowance for multiple kids or needs?

You can flexibly divide your 20 annual care credits across backup care and academic support; however, you may only use up to 3 days for Pet Backup Care and up to 5 days for Out-of-Network care. Here are some examples as to how care credits are deducted based on different needs:

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Backup care for 2 children

• In-home care (1 caregiver for both kids) = 1 care credit
• Center-based care (both kids at a center) = 2 care credits and 2 copays (centers charge per child)

Backup care for 3 children

• In-home care (1 caregiver for all 3 kids) = 1 care credit 
• Center-based care (all 3 kids at a center) = 3 care credits and 3 copays (centers charge per child)

Tutoring support for teenager

• 4 hours of tutoring = 1 care credit
• 8 hours of tutoring = 2 care credits

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Cancellation Policy

Please note that cancellation policies vary per provider. Wellthy will provide clear expectations around In-Network providers cancellation policies when booking care so you know in advance. 

If you need to cancel backup care and are within the cancellation window:

You can ask your Backup Care Specialist to cancel or contact the provider directly to cancel. 

• For most providers, cancellation is required at least 24 hours before the scheduled care start time.
• You will be informed when you book the care if the provider requires more than 24 hours notice to cancel. 
• You will not be charged a care credit or a copay if you cancel within the required notice period.

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If you need to cancel backup care and you have missed the cancellation window:

You can ask your Backup Care Specialist to cancel or contact the provider directly to cancel.

• You will be charged for one care credit and you will be charged for the copay

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What if the provider cancels my confirmed reservation?

Your Backup Care Specialist will make every effort to secure care for you promptly. In these situations, we encourage you to leverage your own out-of-network providers for added support.

If care was not secured after the cancellation:

• You will not be charged for a care credit
• All copays will be refunded back according to the type of payment made.

Note: If you use an Out-of-Network provider, Wellthy cannot guarantee refunds for any cancellation fees or costs incurred.

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FAQs 

Can Wellthy’s Backup Care Specialists find and schedule backup care for me?

Yes! Backup Care Specialists are here to help you find and secure care when you need care. They can also proactively help you build a list of potential options for when the time comes — this is called building your Backup Care Circle. Backup Care Specialists are available 24 hours, 7 days/week. You can message us directly through the platform or call +1 (877) 588-3917.

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What’s a Backup Care Circle? And how do I build a Backup Care Circle? 

A Backup Care Circle is like a ‘speed dial’ of your friends, preferred and vetted providers. It’s a great planning tool you can turn to when you have to schedule an urgent or planned backup care need. On your dashboard, click “Build your Backup Care Circle.” From there you will be given options to add your own providers (friend, neighbor, babysitter, etc.) or choose from Wellthy’s Care Network (for Backup Care needs). Backup Care Specialists can also support building your backup circle.

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Can I provide feedback about my care experience using Wellthy’s Care Network?

Once the care event is completed, connect with your Backup Care Specialist for any immediate feedback you would like to share. You will also receive a Wellthy survey by email.

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Is backup care only for when I am at work?

Yes, backup care helps you cover unexpected gaps in your regular care, allowing you to come to work without needing to use your sick leave or vacation time.

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Can I utilize backup care for my loved one who has different abilities (e.g., neurodivergence, physical limitations, etc.)?

Yes, Wellthy can help locate appropriate options for your loved one with diverse needs.

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If my child is sick, can I use backup care?

Yes, you can use backup care when your child is sick, but there are a few things to keep in mind:

• Most group care settings, like daycare centers, programs, and clinics, won’t accept children who are minorly ill or have an injury (e.g., fever above 100°F (37.8°C), a mild cold, cough, sniffles, or a minor injury) 
• In-home care can be a great option as long as the caregiver understands your child is mildly ill and the caregiver is comfortable with your child’s condition.

In these moments your out-of-network providers are also great options. We encourage families to tap into your out-of-network providers and proactively build their Backup Care Circle when possible. Don’t forget, Backup Care Specialists are here to help you build a reliable backup care plan for your family!

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What kind of tutoring support is available with Wellthy’s Academic Support? 

Wellthy partners with top educational providers to offer personalized, 1-on-1 support for students from Pre-K through graduate programs. Support spans foundational homework help, subject-specific tutoring, and advanced admissions coaching across major exams (including SAT, ACT, SSAT, ISEE, GRE, GMAT, LSAT, MCAT, GCSE, A-level, and IB). Specialized, tailored instruction is also available for neurodivergent students and learners with different learning styles. 

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What is the cost of tutoring? 

You can apply your annual allowance of 20 care credits toward academic tutoring. Tutoring is calculated at a rate of 4 hours of tutoring = 1 care credit. You are responsible for a simple $20 copayment per care credit used. 

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What kind of college coaching support is available with Wellthy’s Academic Support? 

Wellthy partners with top college coaching providers to offer personalized, 1-on-1 support for students navigating the university admissions in the US and around the world. Expert counselors assist families throughout the college admissions process, from school selection and timeline planning to essay coaching and final submissions. Specialized, tailored guidance is also available for neurodivergent students and learners with different learning styles.

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What is the cost of college coaching? 

You can apply your annual allowance of 20 care credits toward college coaching. College coaching is calculated at a rate of each 30 minute session = 1 care credit. You are responsible for a simple $20 copayment per care credit used.