Why this question matters:

Caregiving challenges are a major driver of absenteeism, stress, and mid-career attrition—especially among high-value employees.

What to listen for:

• Patterns of unplanned time off or extended leaves

• Turnover among mid-career or high-performing employees

• Managers raising concerns about reliability or burnout

Why this question matters:

Many organizations offer benefits, but those resources are often fragmented or reactive. This question helps identify gaps in hands-on, personalized support—or exactly what Wellthy provides.

What to listen for:

• Reliance on EAPs, self-serve tools, or ad-hoc HR support

• Low utilization or lack of awareness of existing programs

• HR teams acting as the default support system

Why this question matters:

Care coordination is one of the most time-consuming and stressful aspects of caregiving, and it's one of the biggest drivers of lost productivity.

What to listen for:

• Confusion around providers, insurance, or next steps

• Employees missing work to manage appointments or crises

• HR or managers getting pulled into personal care situations

Why this question matters:

This question surfaces whether caregiving support is viewed as a strategic investment or a “nice-to-have.”

What to listen for:

• Difficulty tying existing benefits to ROI

• Reliance on engagement surveys or anecdotal feedback

• Desire for more measurable outcomes tied to productivity or retention